Refund policy

Return & Refund Policy

At The Barry Standard, many of our products are made or personalized specifically for you. Because of the custom nature of our work, personalized and made-to-order items are generally not eligible for return or exchange.

Custom & Personalized Items

Custom, engraved, personalized, and made-to-order products are final sale once production has begun. This includes items personalized with names, dates, wording, logos, artwork, or other customer-requested designs.

Please review all personalization information carefully before submitting your order. The Barry Standard is not responsible for errors in spelling, dates, wording, or other information provided or approved by the customer.

Cancellations & Changes

If you need to change or cancel an order, please contact us as soon as possible at thebarrystandard@gmail.com.

We will make every reasonable effort to accommodate changes or cancellations before production begins. Once an item has entered production, we may be unable to modify or cancel the order.

Damaged, Defective, or Incorrect Items

We stand behind our work. If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 7 days of delivery at thebarrystandard@gmail.com.

Please include your order number, a description of the issue, and photographs showing the product and any shipping damage. After reviewing the issue, we will work with you to provide an appropriate replacement, correction, or refund.

Natural Materials

Many of our products are made from natural materials such as wood, leather, and similar materials. Grain patterns, color, texture, knots, and other natural characteristics will vary from piece to piece. These variations are part of the material and are not considered defects.

Non-Custom Items

If we offer non-personalized, ready-to-ship products, unused and unopened items may be eligible for return within 30 days of delivery. Please contact us before returning any item. Customers are responsible for return shipping unless the item was damaged, defective, or sent incorrectly.

Returns Without Authorization

Please contact us before sending any product back. Items returned without prior authorization may not be accepted.

Questions

If you have any questions about an order or this policy, contact us at:

The Barry Standard
thebarrystandard@gmail.com